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In this book, SAP CRM expert Chandrakant Agarwal guides you through the CRM business processes and configurations within SAP CRM, including core functions for sales, marketing, and services. As you follow along, you’ll learn how to manage the entire sales/service cycle, from lead and opportunity management to business transactions to post-service follow-ups, and all of the implementation steps in between. With additional information on SAP Cloud for Customer and the latest SAP Fiori apps you’ll be up-to-date on the latest CRM trends!
This book is your easy-to-follow guide to using SAP, from log-on to log-off. You can leave your decoder ring and cipher at home, and instead rely on SAP codebreaker Olaf Schulz for the tools you need to navigate otherwise puzzling SAP systems. His simple explanations and screenshots will provide you with the smoothest software guidance you’ve ever had, so you can move from feeling like an SAP newbie to operating like an SAP pro.
Bringing this book to you has been an all-hands-on-deck experience. For everyone— from the SAP team who wrote every word in less than a month and a half, to the copyeditor who reviewed the book in less than a week, to my own five-day editing spree—creating the best book we can has been of the highest priority.
Walk through the entire SAP SolMan 7.2 upgrade process with this E-Bite! Learn about major feature changes since 7.1 before diving into prerequisite tasks. Then move on to the main upgrade, using step-by-step instructions and screenshots to navigate your way through the process. Once your upgrade is complete, tackle the dual stack split and post upgrade configuration to ensure a smooth transition.
What does it mean for a book to be a practical guide? For us, it means that our readers should walk away knowing exactly how to perform their daily (and weekly and monthly and yearly) tasks. While you’ll still get an understanding of the underlying concepts (e.g., what on earth are branches, and how do they work?), our focus is on the how to and not just the what. Our expert authors, Steve Christian, Michael Pytel, Jereme Swobada, and Nathan Wil- liams, are the perfect team to accomplish this task. With decades of SAP experience between them, these guys know their stuff. Whether you’re looking to upgrade to 7.2 (Chapter 3!), want to know everything there is to know about change control manage- ment (our massive Chapter 8), or know that your testing processes could be just that much better (Chapter 12), you’ll find everything you need between these pages. What did you think about SAP Solution Manager—Practical Guide? Your comments and suggestions are the most useful tools to help us make our books the best they can be. Please feel free to contact me and share any praise or criticism you may have.
Project management entails wearing a number of hats—collaborator, organizer, mes- sage carrier, problem-solver, teacher, deadline enforcer. Take publishing. Managing the publication of a single book requires close collaboration with the author team to write the book, the production department to create the book, and the marketing department to promote the book. Deadlines, writing distribution, check-ins—all must be organized to ensure the book arrives on schedule. As a go- between for the various collaborators, the project manager must field, answer, and relay questions. When the manuscript deadline is approaching, you know whose emails will fill up your inbox with increasing urgency and guidance. Managing an SAP S/4HANA project may involve several of these same overarching roles, but it certainly requires a different scope, team, toolbox, and most important, methodology. If you’re implementing SAP S/4HANA, then your best project manage- ment path runs right through SAP Activate. This book provides the detailed guidance you need for each phase of the process—and helps you try on all the project manage- ment hats for size.
Whether you are new to SAP system management or want to obtain fur ther qualifications, you will benefit from the wealth of practical experi ence and first-hand information contained in this book. With this book, SAP also endeavors to help prepare you for qualification as “Certified Technical Consultant.” Please note, however: Books can’t replace — nor do they attempt to — personal experience gained from working with the various SAP solutions! Rather, the authors offer suggestions to help in your day-to-day work with the software.
Business success depends more and more on the contribution of information tech nology (IT). In many enterprises, IT no longer assumes a sole support function but forms an integral part of the business processes. The deep integration of processes and the availability of real-time information in core processes are only possible with a powerful IT architecture. Due to this close connection with the core business, the availability of IT support assumes a business-critical role today. IT needs to be reliable — 365 days, 24/7, worldwide — in a lot of enterprises. This requires the IT processes and the sup port processes and organization to be consistently oriented toward the business processes, as well as an efficient management of the IT services.
Welcome to the world of ABAP programming! If you have just begun your first journey with SAP programming, I’m confident that this book will meet all of your beginning needs. In this second updated and expanded version for ABAP 7.0, authors Günther Färber and Julia Kirchner will introduce and orient you to this complex language. Using a hands-on approach for comprehensive understanding, they introduce you to the most important commands at the beginning of each sub chapter, and use numerous screenshots and a real-life scenario to guide you. Upon completion of this book, you will be able to write your first functional application. I’m delighted that you have started your journey with us, and wish you success in your first steps in ABAP.
To be bold, we think that this third edition of our comprehensive book on SAP Solution Manager is something special! However, you may be thinking “It’s just a book about a piece of software, so what?” To answer your question, this comprehensive book explains the software that provides functionality, scaling from solution design to the technical system monitoring, user support, and extending to the landscape transformation in a thorough and easy-to-follow process. You’ll find that this completely redesigned edition will provide you with the valuable information you need to plan, design, implement, and manage your SAP Solution Manager project. Combined with real-world scenarios and the accumulated knowledge and experience of nearly 40 experts from SAP, I’m confident that you’ll find a trustworthy and essential companion on your jour- ney with the newest release of SAP Solution Manager.
Why would someone with Michael’s experience and insight give away his knowledge, almost for free? You’ll find the answer in sev- eral chapters throughout this book: Being successful in as complex and life-long a venture as an SAP implementation requires some company. You’ll need a network: partners, advisors, mentors. Suc cess with SAP is about sharing. And this is what he does.
Ever since SAP HANA was first announced in 2010, I looked forward to the book that SAP PRESS would publish on it. However, finding authors suitable for such a new, cutting edge, and sometimes-controversial topic is not an easy task. You need people with true experience, objectivity, a sense of what information people really want to know, and the voice to effectively share it. This is hard to find, especially for a topic like SAP HANA. Enter Dr. Berg and Penny Silvia. I had the pleasure of working with these fine authors for an intensive period of writing, rewriting, updating—and then a little more rewriting. The goal: To provide the most up-to-date and down-to-earth SAP HANA book out there. It took them late nights and, I’d venture to guess, many a cup of coffee—but I think you’ll agree that the goal has been accomplished.
When we sign a first-time author team, it’s pretty much impossible to know what to expect. To my absolute pleasure, I became a very lucky editor when Tony and Alisdair’s project landed on my desk. Not only did they provide me first-rate information on managing custom code, they patiently put up with any and all editorial input and fielded many phone calls (8:30 a.m. my time, up until midnight their time!). Even as they discovered that there was more involved in writing a book than self-proclaimed “mere SAP code guys” could anticipate, their attention to detail and enthusiasm was contagious, which is often half of the battle. With such conversations and many ideas being passed back and forth, the book you now hold in your hands has evolved and solidified. I’m confident that this book is just the thing to get your system running more smoothly, just by the management of your custom code. Have only a few hundred instances of custom code? Have a few hundred thousand instances? Not to worry—with this book, you’ll find a practical, easy to understand resource to all the tools you’ll need, no matter the size or extent of your system.
While I could extol Nathan’s virtues for a while, I’m sure you want to hear some thing about this book that you hold in your hands (or are viewing on your screen). Don’t be fooled by the serene cover; behind the smoothly sailing ship lies a treasure chest of information that’s worthy of the most fearsome IT pirate. Not only will you find all of the information you need to know about what IT Service Management is and does, you’ll also find a detailed, step-by-step configuration guide to two essen tial tools: Application Incident Management and Change Request Management. If you’ve been searching for a product that gets you through the jargon around SAP Solution Manager and into the meat of what you need to know, then you’ve come to the right place.
The goal of this book is to introduce the new browser-based CRM Web Client user interface and to help you understand how to use it. Its objective is to explain, in detail, the most important issues from real-life scenarios for real life scenarios. This book supports you in your daily work as a sales employee, user, application consultant, or technology consultant using the SAP CRM 2007 product. Whether you are a beginner or an experienced user of SAP CRM solutions, the structure of this book ensures that you will always find ques tions from different perspectives and fields of experience addressed in one area. Many chapters also include selected practical examples.
Each book in the series is written in a friendly, easy-to-follow style that guides you through the intricacies of the software and its core components. Beginning with this book, “Discover SAP,” you’ll find a detailed overview of the core components of SAP, what they are, how they can benefit your company, and the technology re quirements and costs of implementation. Once you have a foundational knowledge of SAP, you can explore the other books in the series covering CRM, Financials, HCM, BusinessObjects, and more. In these books you’ll delve into the fundamental business concepts and principles behind the tool, discover why it’s important for your business, and evaluate the technology and implementation costs for each. Whether you are a decision maker who needs to determine if SAP is the right en terprise solution for your company, you are just starting to work in a firm that uses SAP, or you’re already familiar with SAP but need to learn about a specific compo nent, you are sure to find what you need in the Discover SAP series. Then when you’re ready to implement SAP, you’ll find what you need in the SAP PRESS series at www.sap-press.com.
This book has been written with these SAP CRM-specific matters in mind. Aided by years of experience and a sense of humor (which he claims is a must when working with SAP CRM), Stephen Johannes has compiled years of personal experience and countless hours of community research into a developer’s reference of the most essential and useful information to use when working with the SAP CRM system. I’m confident that the advice and direction he provides will help establish a more consistent approach to developing SAP CRM.
“Therefore test, who wants to bind himself forever, Whether heart will find right heart. The elation is short, the remorse is long.” It may seem a little over the top to appeal to German dramatist and poet Friedrich Schiller as witness for a book on software testing. However, the antagonism project teams are struggling with has probably never been phrased more precisely than in the second verse of the cita tion: Trapped in the notorious triangle of deadlines, costs, and quality, project leads receive the final bill only when the solution has gone live. If you tested whether the new solution really does what it is supposed to do, which side-effects it has on other functionalities, and whether its performance complies with the end-users’ expectations before go-live, then good for you! For your testing projects, SAP equips you with a rich set of powerful tools, and by reading this book you get to know them all.
Your legs are shaking. Your palms are clammy. That’s right—you’re sitting at the doctor’s office, and that ice-cold stethosocope is coming towards you. But monitor ing your system’s functions doesn’t have to be that unpleasant! A wonderful team of authors has taken the time to warm the instruments up for you, and is putting you in charge. This resource explains how to go about the job of monitoring painlessly with SAP Solution Manager, uncovering the new infrastructure and introducing you to the advanced and improved functionality in release 7.1. Go from A to Z: learn the basic concepts of monitoring, and build your knowledge until you’re wielding SAP Solu tion Manager’s many tools. You’ll be effectively monitoring your system with the right tools (and with minimal fuss) in no time flat!
However, the motto that the authors chose for the introduction to this book, “There is nothing so stable as change,” is very applicable to SAP product development and to the customer demand for new technology. Over the last two years, SAP has heavily invested in their strategy and tools for Business Process Management. Along with SAP NetWeaver BPM and SAP NetWeaver Business Rules Management, BRF plus became one of the hottest new components that shipped with the latest SAP NetWeaver releases. I am very pleased that we are now able to provide you with the complete technical reference to BRFplus, just in time for the release of its new version in Application Server 7.02.
System administrators are used to responsibility, whether it’s installing and configur ing a system, developing for that system, or project management… or system mainte nance, or monitoring, or… almost everything! Much like the tools sysadmins use, you want to make sure you’re well equipped for anything that comes your way. Pack your toolkit with the best of them by certifying your SAP Solution Manager skills. Take this expert guidance from SAP Solution Manager architect Jereme Swoboda and nail your exam. With his tools of the trade, reinforce your SAP Solution Manager foun dation and build up!
Optimize your ALM practices with SAP Cloud ALM! Get started by deploying SAP Cloud ALM, defining your project scope, and exploring the tools you’ll use. Walk through process management, requirements management, and fit-to-standard workshops. Create and execute tests and then deploy your project, focusing on release and change management features. Follow a continuous example throughout this guide to ensure your SAP Cloud ALM projects run smoothly!
Denken als een vis is het ultieme handboek voor iedereen die meer en grotere vissen wil vangen. Juul Steyn maakt je wegwijs in de fascinerende onderwaterwereld van nederland en België en leert je denken als de zes grote roofvissen die daar leven: baars, snoekbaars, sneok, roofblei, zeebaars en meerval. Na de biologieles leer je welke technieken en materialen je nodig hebt om deze rovers te vangen. De auteur put hierbij uit zijn jarenlange ervaring als visgids en journalist, maar leert ook van andere experts die hun kennis delen in een unieke reeks masterclasses. Hier komen ook de nieuwste vistechnieken uitgebreid aan bod, wat meer ervaren sportvissers de nodig verdieping aan hun hobby geeft. Tegelijkertijd is het boek zo geschreven dat ook de beginnende roofvisser er goed meee uit de voeten kan.
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